Client reviews — page 14 of 24

“Yesterday I reconciled the statement for the third time: 85,000 of the 97,573 pounds from the FSCS have arrived. Ms Vinci, thank you for answering my repeated questions about clauses 6.3 and 9.1 of the contract. I’m ashamed to admit it, but after that broker I check everything — even those who helped me.”

Reply from the firm

Giovanna Vinci

Partner · Investor compensation funds

Your questions about clauses 6.3 and 9.1 were the right ones: those two decide who bears the costs if the claim is rejected. Clause 6.3 leaves them with us until the fund decides; 9.1 shifts them to you only for expert reports you commission yourself. Ask them of anyone who offers you an engagement letter: the answer to those two says more than any presentation.

“I never thought I’d say this, but lawyers do work. After Nuri (formerly Bitwala) went down, my segregated assets were stuck. I thought my 35,000 euros were gone. The firm helped pull the euro part out in full through the insolvency estate, but I’m still waiting on the crypto. The lawyers’ bill was not light, but I knew the number from day one. Still, it's something, I’ve already bought a new tool for the workshop in Melbourne.”

Reply from the firm

Elena Dorigo

Partner · Financial markets law

Good morning, and thank you for the note about the bill: it was the one in the estimate, with nothing added at the end. That is the only promise we can make about price, and we keep it.

“My husband already thought the money from Fjordera was gone for good. 7,418.39 euros is a lot of money for our family, we wanted to replace the cow and redo the roof. But the lawyers obtained a payment order and then attached the company's Italian account. Seven months, not three weeks, but all of it came through. Big thank you for the work. 🙏”

“the court ordered restitution against nobel trade and I finally got my 33449 euros back on the account. the lawyers just super. honestly I already thought that money had gone up in smoke and no restitution would help. now I can calmly finish building the terrace here in queensland the weather is just super right now”

“1.2 BTC landed in my wallet this morning; the BitGrail restitution has finally moved. That is less than the balance I had before Francesco Firano’s exchange went under, but the criminal court in Florence did seize the assets, and the procedure squeezed something out. Thanks to the lawyers for keeping the line open with the liquidator Bonfadini: they filed everything, I only signed where I was told to.”

“I had honestly given up hope. My husband traded on Nobel Trade, thought he was a big investor, while they were simply painting charts on the screen. When we wanted to withdraw 14,183 euros for the kitchen renovation, the broker just vanished and blocked the phone. That's when my son found these lawyers online. They filed a request with CySEC and then, through the Cypriot compensation fund ICF, we were paid almost everything, 12,765 euros, because they don't cover certain broker fees. Honestly, the procedure took about 8 months, we'd forgotten all about the renovation by then. But the money arrived last week. A big thank you to Ms Stefani, who was always reachable and explained everything to my son.”

Reply from the firm

Micaela Stefani

Partner · Forex and CFD brokers

Thank you for explaining to readers the part nobody usually explains. We would only add that commissions withheld by the broker stay outside the claim: the fund covers the capital paid in.

“Lendora, or whatever that platform was called. I held out and did not go along with what was circulating among the clients during the first panicky months. The fee was a fixed figure, not a percentage of whatever came back: they explained that at once, they say the law here does not allow anything else. Then came the class action in Vienna, and with the settlement almost the whole sum came back. The most absurd part: I heard the news weeks before the official letter turned up. In the meantime my dog aged more than I did.”

Reply from the firm

Ida Grandi

Lawyer · Crypto exchange insolvencies

The time went into a foreign procedure that opened three times and stalled twice. It was not avoidable, but the initial estimate we gave you was too optimistic.

“The money was my late husband's, saved up year by year, and it was me who carried it to Bexley Markets — the ones with bitcoins that did not exist. My daughter found the lawyers on the internet, I would never have got there alone. They brought me in as civil party and applied to the court in Brescia to have the assets frozen. Later 13,349 euros and a few cents reached me, out of what had been frozen from the fraudsters. At my age I no longer counted on seeing any of it. Thank you.”

“I live in Quebec and the class action was in Luxembourg, against Ashcombe Lending: I joined the group by email and never once set foot in a courtroom. The first proposal that reached me was to get rid of the tokens at a cut price; I said no, and thankfully the lawyers did not push. The litigation went on a long time and ended in a settlement: my 62,681 euros (equivalent) came back. Four stars instead of five for one reason only — updates arrived when I asked for them. No rudeness, but not a gram of warmth either.”