Client reviews — page 23 of 23

“The broker TopOption blocked my withdrawal and for a month answered only with automated messages. My wife found the firm; I was ready to drop it and live with the loss. Out of 14,000 euros, 12,000 came back. Not all of it, but they told me from the outset it would be hard, and they told me no fairy tales. These days I spend my time with the grandchildren and go nowhere near this sort of thing. Micaela Stefani rang me back even when there was no news, and that mattered.”

“Alpari UK held the savings of a lifetime, and I am 81: when it collapsed I thought that at my age I would not know where to begin. I understood nothing about the FSCS fund — acronyms, forms, deadlines running out while I looked for my glasses. The firm handled the whole case and rang me whenever a signature was needed, explaining first what I was signing. Last week the compensation arrived: 43000 pounds. Ms Chiara Olivieri showed a patience not everyone would have. Thank you, truly.”

“the firm Carrara worked for a long time. bafin found a hole at the FXdirekt Bank back in 2013 but the payouts from the EdW dragged on for years. 20000 euros were paid back, that is the fund's maximum, and i had paid in 26k. the remaining six thousand euros are buried. the lawyers are fine but the correspondence dragged on over 7 months. well, at least.”

“Midwife from Cork. I got dragged into the WorldSpreads scam before they fully wound down. The FCA's decision on enforced compensation and fines helped a lot, but without the support of this firm's lawyers I would never have found my way through the British registers. I was paid back 14,500 pounds sterling straight to the Irish account. Very grateful for such support before the London courts.”

“Well, for the FXdirekt Bank almost everything was paid back, though I waited a long time. The EdW paid out its maximum, 20 thousand euros. The firm worked properly, though the girl on the phone was somehow cold. On the whole not bad, in Poland there are no such firms.”