Client reviews — page 10 of 24

“professionally recommend. saved my money from Blueharbour Signals. FCA squeezed them with a fine. got back 13485 pounds”

“Well. Honestly. Larenta FX. Through the ICF we waited about eight months. Not everything was fast. The bonus they once gave me wasn't counted, they warned me about that. It came to about 17 thousand €. I'd have liked it faster but I'm not complaining.”

“I am writing for whoever reads these reviews with a knot in their stomach, because a year ago that was me. I knew nothing about the ruling covering us clients: the firm told me, papers already prepared. I got my refund in full. And ask for the written estimate at the first meeting: mine fitted on one page, costs listed separately from the fee. It did not end that way for everyone, and speed matters.”

Reply from the firm

Federica Volpi

Partner · Litigation against brokers

The written estimate at the first meeting is not a courtesy of ours: art. 13 of the professional statute requires the likely cost to be set out in writing, separating disbursements, expenses and fee. If a firm does not do it, the question is why.

“With My Forex Funds it went like this: account frozen, payouts blocked, 21824 euros sitting in there, and the regulator already coming down on them by that point. I turned to this firm mainly so as not to be sitting and waiting. They filed the claim, and from there it was a matter of waiting for the court to release the company’s assets earmarked for payouts to traders. 8 months. Then the transfer showed up in my bank account. Nobody promised me dates they could not keep, and for me that is what weighs most.”

“The broker vanished with my money. Not a pleasant situation, but the team immediately found their way through the British compensation scheme and got me back the greater part of the sum. The fee was agreed in writing before the file was opened.”

“Oh, my dears, I am old and I still do not understand where that money went. My husband died two years ago and I, foolish woman, listened to a voice on the telephone and paid everything over to this Vistula Capital. Yesterday my neighbour helped me dial the firm's number. Such a courteous young man, Brandani I think, let me talk right to the end without interrupting once. He said that this fraudulent director is going through insolvency proceedings at this very moment and that a claim can be lodged with the person administering them. I have not signed anything yet, I need to sleep on it. But at least nobody raised their voice at an old woman, and that has become a rare thing. Tomorrow I shall ask my grandson to send them the papers.”

“The broker Optiara blocked my withdrawal and for a month answered only with automated messages. My wife found the firm; I was ready to drop it and live with the loss. Out of 13,592 euros, 12,462 came back. Not all of it, but they told me from the outset it would be hard, and they told me no fairy tales. These days I spend my time with the grandchildren and go nowhere near this sort of thing. Micaela Stefani rang me back even when there was no news, and that mattered.”

“honestly i already wanted to hang myself. 25 thousand euros gone from the account when these TradeWinds just shut down the website. three firms in warsaw turned me down, said prop trading isn’t regulated and the moneys gone. and these guys took it on!! they said the regulator had frozen their accounts and you could wedge yourself in. well i waited about 8 months... the wife nagged me every day. but they got it out!!! not all the money about 21 thousand but that’s better than zero!! writing from my phone so sorry for the mistakes.”

“Forty thousand euros went into BitGrail and after February of eighteen not a cent came back out. For years I kept a folder of printouts, then I wrote to Carrara e Associati. The distinction they explained is simple and I had missed it: what sat on the separate wallet is mine and stays mine, the rest goes into the insolvency estate. That estate is still being argued over before a court in Italy, and I expect it will take years. About 29925 euros came back to me. On the result, nothing to complain of; on response times, yes — weeks could pass before one line of email, and in that silence a man starts doubting everything again. Hence four stars and not five.”